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AMERICAN Scientific, LLC
Customer Service: 888-490-9002 
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FAQ —Frequently Asked Questions
Click below to get the answer to common questions. If your question is not listed here, please e-mail us at office@american-scientific.com or submit a contact form here.
1. How can I register to become a Customer?
Products2. I am not with a business. Can I still become a Customer? 3. Do you accept purchase orders? 4. Can I get a printed catalog? 5. What are your business terms? 6. what forms of payment do you accept?
7. How can I get samples of your products?
Customer Service8. How do I find out prices for your products? 9. Can you customize/source new products?
10. How do I make changes to existing orders?
Tech Support11. When will my order arrive? 12. Can I track my order? 13. What is the shipping charges for domestic and international? 14. What is your return policy? 15. I received wrong/damaged products. What should I do?
16. I am having problems with my shopping cart. Who can help me?
17. I found a broken/bad link. Who do I report this to? 18. What are cookies and how do I enable cookies in my browser? 1. How can I register to become a Customer? American Scientific is happy to accept a completed credit application from wholesale and resale companies. You can do this by downloading our credit application here and faxing the completed form to us. We cannot sell to end users or the public. Upon approval we would set up a customer account with terms. Your username / password would also be supplied which is necessary to view prices online and add products to the shopping cart. This would also allow you to view past orders, invoices, credits, payments, and much more. back to top 2. I am not with a business. Can I still become a Customer? No. American Scientific cannot sell to end users or the public. back to top 3. Do you accept purchase orders? American Scientific is happy to accept official purchase orders from wholesale and resale companies. You may send your official purchase order by e-mail, fax: (614) 764-9043, order online, or by phone: (888) 490-9002. We cannot sell to end users or the public. back to top 4. Can I get a printed catalog? Certainly! The easiest way to request a printed catalog is to click here to submit form online, call: (888) 490-9002, or e-mail. Did you know can also download our catalog online? back to top 5. What are your business terms? Our business terms are listed on our site here. back to top 6. What forms of payment do you accept? American Scientific sets up terms with customers. Most customers pay by company check. Our International customers typically pay by wire transfer. We do not currently accept credit cards. back to top 7. How can I get samples of your products? Yes. Please submit your request for samples by e-mail, fax: (614) 764-9043, submit online form, or by phone: (888) 490-9002. We cannot provide samples to end users or the public. back to top 8. How do I find out prices for your products? Please submit your price quote request by e-mail, fax: (614) 764-9043, submit online form, or by phone: (888) 490-9002. We cannot quote prices to end users or the public. back to top 9. Can you customize / source new products? Yes. American Scientific is able to customize products we already sell as well as source new products. Our exciting product range covers materials in all sciences, math, and geography. Management has experience in the manufacturing and supply of educational materials for over 25 years. We own and control manufacturing of educational materials including wooden and glassware products. Our import/export business is spread over all five continents. We are innovative in our field and have a strong team of dedicated researchers. We have extensive experience and expertise in designing and custom building products to suit the needs of various curriculums around the world. Products are provided with instructions, available in multiple languages, and we offer online support for all our products. Our background has provided extensive knowledge of international trade and adaptability to curriculum requirements at a national level. back to top 10. How do I make changes to existing orders? If you would need to make a change to an existing order please contact us by phone: (888) 490-9002, or by re-faxing purchase order notating change to: (614) 764-9043. back to top 11. When will my order arrive? Items in stock will be shipped within 5-10 business days of the receipt of your order. As we source our inventory worldwide, please allow 6-8 weeks for items not in stock. Very heavy and bulky items may need more time. We use UPS Ground service for the majority of our domestic shipments and provide tracking information right on the invoice for your convenience. back to top 12. Can I track my Order? Yes. We use UPS Ground service for the majority of our domestic shipments and provide tracking information right on the invoice for your convenience. You may also login to your account online to find tracking numbers. back to top 13. What is the shipping charges for domestic and international? We use UPS Ground service for the majority of our domestic shipments. The charges typically are added to the invoice after it has shipped. Many customers prefer us to ship Collect on a provided account number. back to top 14. What is your return policy? We offer 30 days unconditional guarantee on any product sold by us. Please do not return any goods without written agreement from us. Each request for return must include customer s order number, our invoice number, and reasons for return. Please submit a Return Request here. Returns are not allowed on the goods supplied on special order basis and merchandise past 90 days of invoicing. The goods being returned must be in new condition, securely packed, and shipped prepaid to American Scientific LLC. All goods ordered in error are subject to a 10% restocking charge. MERCHANDISE CANNOT BE RETURNED UNLESS OUR OFFICE HAS GRANTED AUTHORIZATION Please see our Business Terms and conditions for more information. back to top 15. I received wrong/damaged products. What should I do? Please submit a Return Request here. Please keep damaged products in original packaging pending UPS inspection. Please see our Return Policy for more information. back to top 16. I am having problems with my shopping cart. Who can help me? Please submit a contact request form online explaining the problem with the most details possible in order to fix problem as quickly as possible. You may also call us: (888) 490-9002. back to top 17. I found a broken / bad link. Who do I report this to? Please submit a contact request form online explaining the problem with the most details possible in order to fix problem as quickly as possible. You may also call us: (888) 490-9002. back to top 18. What are cookies and how do I enable cookies in my browser? Cookies are parcels of text used for authenticating, tracking, and maintaining specific information about users, such as site preferences or the contents of their electronic shopping carts. To enable cookies in Internet Explorer 6: 1. From the browser's Tools menu, click Internet Options. 2. Click the Privacy tab, move the slider down to Medium or a lower setting, and then click OK. Note: You can also override automatic cookie settings or customize privacy settings for an individual web site. For more information about privacy settings and cookies, refer to the Internet Explorer Help. To enable cookies in Mozilla Firefox: 1. From the browser's menu, select Tools > Options. 2. Click the Privacy icon. 3. Click the Cookies tab. 4. Turn on the Allow sites to set cookies checkbox and click OK. back to top | ||||||||||||||
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