Shipping & Return Policy
We make every effort to ship orders within 48 hours. Orders can be shipped the same day, next day or shipped by expedited freight, please contact us and we’ll do everything we can to meet your needs. Our preferred method of shipping is FedEx, but we are able to ship UPS upon request. If you provide us your FedEx or UPS account number, we are happy to ship your orders under that number, otherwise, we will include shipping on your invoice. If your order is extremely bulky or heavy (greater than 250-300 lbs) we may send the goods as freight rather than ground.
If you would like us to follow a predetermined routing guide, please forward it to us to keep on file. Please inspect your shipment upon arrival and report any damage, breakage or discrepancies to American Scientific, LLC as soon as it is realized or your claim may be disallowed. Any concealed damage must be reported within 5 business days. Please retain the merchandise in the original packaging pending its inspection by the carrier.
Returns and Guarantee
We offer 30 days unconditional guarantee on any product. Please do not return any goods without prior approval and receipt of an RA number. Returns are not allowed on goods supplied on a ‘special order basis’ (custom items) nor on merchandise past 90 days of invoicing. Goods must be returned in the original packaging and have all parts/manuals included. All goods ordered in error are subject to a 10% restocking charge.
Send returns/exchanges to:
American Scientific, LLC
6420 Fiesta Dr.
Columbus, OH 43235
Remember: Returns are not allowed on goods supplied on a ‘special order basis’ (custom items) nor on merchandise past 90 days of invoice. Goods must be returned in the original packaging and have all parts/manuals included. All goods ordered in error are subject to a 10% restocking charge. Replacements can be sent upon request and credits will be issued only after the returned goods have been received and processed.